basin-osprey

Introduction

This Privacy Policy explains how basin-osprey collects, uses, and protects your personal information when you interact with our culinary services and website.

We are committed to protecting your privacy and handling your data transparently in accordance with Australian privacy laws.

Information We Collect

Information You Provide Directly

When you use our services or contact us, we may collect:

Name and contact details (email address)
Service preferences and booking information
Dietary requirements and restrictions
Payment information for service transactions
Communication history with our team

Information Collected Automatically

When you visit our website, we may automatically collect:

Browser type and version
Operating system information
IP address and general location data
Pages visited and time spent on site
Referring website addresses

How We Use Your Information

We use collected information for the following purposes:

Processing and fulfilling service bookings
Communicating with you about services and inquiries
Accommodating dietary requirements and preferences
Improving our services and website functionality
Sending service updates and relevant information
Complying with legal obligations
Protecting against fraudulent or unauthorized activity

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist in operating our business (payment processors, booking systems)
When required by law or legal process
To protect our rights, property, or safety, or that of our clients
With your explicit consent for specific purposes

All third-party service providers are required to maintain the confidentiality and security of your information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

These measures include:

Secure data transmission using encryption protocols
Restricted access to personal information on a need-to-know basis
Regular security assessments and updates
Secure storage systems with backup procedures

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Booking and transaction records are typically retained for seven years to comply with financial and legal requirements.

Your Rights

Under Australian privacy laws, you have the following rights regarding your personal information:

Right to access your personal information we hold
Right to request correction of inaccurate information
Right to request deletion of your information (subject to legal obligations)
Right to object to certain processing activities
Right to withdraw consent where processing is based on consent
Right to lodge a complaint with the Office of the Australian Information Commissioner

To exercise any of these rights, contact us at info@basin-osprey.com

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site usage. For detailed information about our cookie practices, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by the "Last updated" date at the top of this page.

Significant changes will be communicated through our website or via email to registered users.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:

Email: info@basin-osprey.com

Address: 127 Collins Street, Melbourne, VIC 3000, Australia