Get in Touch
We respond to all inquiries within 24 hours
Contact Information
Email Address
info@basin-osprey.com
For all inquiries, bookings, and general questions
Location
127 Collins Street
Melbourne, VIC 3000
Australia
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Service availability extends beyond office hours
Service Areas
We operate throughout Australia, with primary coverage in:
- Melbourne and surrounding suburbs
- Sydney metropolitan area
- Brisbane region
- Adelaide and greater area
- Perth metropolitan
Remote locations considered on a case-by-case basis
What to Expect
When you reach out, we'll respond with follow-up questions to understand your needs better. Most inquiries can be addressed via email, though we're happy to schedule a call if your situation requires more detailed discussion.
For booking requests, include your preferred date, approximate guest count, and any dietary considerations. This helps us provide accurate availability and pricing information immediately.
Common Questions
How far in advance should I book?
For private chef services and catering, we recommend two weeks minimum. Masterclasses and meal prep services can often be arranged within a few days, depending on current schedule.
Do you accommodate dietary restrictions?
Absolutely. All our services adapt to allergies, religious requirements, and personal preferences. We handle everything from minor adjustments to complete menu redesigns for complex dietary needs.
What's your cancellation policy?
Cancellations made 72 hours or more before scheduled service receive full refunds. Within 72 hours, a 50% fee applies to cover ingredient procurement and scheduling adjustments.
Can you work in my kitchen?
Yes, most of our services are designed to work in residential kitchens. We bring necessary equipment and adapt our techniques to available facilities. Specific requirements vary by service type.
Do you provide ingredients?
All ingredients are included in our pricing and sourced by our team. You don't need to purchase or prepare anything—we handle procurement through our supplier network.
Are gratuities expected?
Gratuities are never expected but always appreciated. Our pricing reflects fair compensation for our team, so tipping is entirely optional based on your satisfaction.
Ready to Book a Service?
Visit our services page to select what you're interested in, or send us an email to discuss custom arrangements.
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